Cabin Crew Training (55 Days)

• Airport Familiarization
• Ground Services
• PD/ English
• Interview Skills

Ground Staff Training (45 Days)

• Airport Familiarization
• Ground Services
• PD/ English
• Interview Skills

Travel & Tour Operator (60 Days)

• Basic of Tourism
• Inbound & Outbound Tour Operation
• Package Booking
• Project

Special Stewards Training (Male/Female) (45 Days)

• Customer Care in Service Industry
• Importance of Job Description
• Practical Self Development Programme

Customer Service Programme (45 Days)

• Definition of customer Service
• Customer Service job Dercptiption Employee
• Customer Service out servicing
• Customer Service : For Time Management

Travel Guide Programme (60 Days)

• Foreign Language Course
• Knowledge of Tourist Places

Spoken English (60Day)

Front Office Executive (45 Days)

• Qualities of Front Office Staff
• Front Office Salesmanship
• Front Office Procedure for Emergencies
• Reception
• Guest Arrival/Departure procedures
• Telephone Etiquette
• Practical Self Development Program

Housekeeping Executive (60 Days)

• Introduction
• Organization Hierarchy
• Functions of housekeeping department
• Mission of Morning/Evening Service
• Housekeeping discrepancy report

F & B Service Executive

• Service Etiquettes
• Qualities required for a good F & B executive
• Service of Beverages
  • Fruit Juice
  • Soft Drinks
  • Wine
• Clearance

Airlines Ticketing (45 Days )

• Product Knowledge
• B.S.P.
• G.D.S.
• Travel Knowledge
• Writing of Tickets Domestic/International

Aviation Studies

• Introduction to the course & its scope
• Types of travel & modes of travel
• Introduction to Aviation industry vis- a- vis travel by air
• What is the product and what is sold
• World Geography, Places of interest & destinations
• GMT/UTC & International Date Line
• Domestic Ticketing, Schedules, Promotional Fares, Discounted Fares

Air Fares & Ticketing

• Journey concept
• IATA Geography & Global Indicators
• Currency rules
• Fare construction
• Ticketing & documents
• Taxes, fees, charges
• Children and Infant fares
• MAPS
• Currency Conversion
• TEST I (50 Marks)
• Assignment Home
• IATA Fare formula
• International Ticket
• Filling up of Ticket
• Child/Infant/Adult
• World Time Zones
• OAG &TIM

Computerized Reservation System

• Sign in / Sign Out
• Time table and schedules
• Basic PNR creation
• Seat assignment
• Meal request
• Loyalty programme
• PNR splitting and modification
• Minimum connecting time
• Stigmatic
• PNR history
• Queues
• Baggage rules
• Fares
• Car bookings
• Hotel bookings

Tour Operations

• Meaning, definition and importance of tour
• Components of a tour
• In-bound Tour Operations
• Out-bound Tour Operations
• Costing
• File – Handling
• Planning of itineraries
• Preparation of itineraries
• Brochures
• Pricing a tour
• Marketing tours
• Bookings & cancellations
• Tour operator

Personality Development (100 hrs)

• Grammar Correction Techniques
• Sentence Formation & Correction Techniques
• Pronunciation Corrections
• Conversation Skills
• Accent Neutralization
• Voice Modulation Techniques
• Verbal Communication Enhancement
• Non Verbal Communication Enhancement
• Self Grooming I – Dress
• Self Grooming I – Address
• Presentation Skills
• Facing Interviews
• Attitude Management
• Stress Management
• Public Speaking
• Group Discussion

Perspective of Tourism

• Eco- tourism
• Leisure Travel
• Heritage management
• Adventure tourism
• Corporate travel
• Destination management

Customer Relationship Management

• CRM - Customer Relations Management with special reference to the Service Industry
• Ethics & Social Responsibility – Societal marketing concept and cause related marketing

Air Fares & Ticketing

• Journey concept
• IATA Geography & Global Indicators
• Currency rules
• Fare construction
• Ticketing & documents
• Taxes, fees, charges
• Children and Infant fares
• MAPS

Domestic Ticketing

• Domestic airport Codes
• Map Plotting
• Reading Domestic schedules
• Preparing Domestic Itineraries
• Working out Domestic Fares
• Understanding Domestic Discounts
• Places of Interest

Cargo Handling

• Cargo (Freight, Newspaper, mail)
• Cargo handling international organizations- ICAO, FIATA, IATA
• Acceptance of goods
• Carriage of goods with rates & tariffs
• Bulk loading and unloading
• Cargo automation
• Labeling and marking
• Packing, Tracing
• Insurance and organization liability
• Charters & distribution
• Preparation of Airways Bills
• Delivery of Cargo
• Unaccompanied baggage
• Claim Procedures
• Terms of contract

Station Management

• Introduction to Airport Handling & Station Management
• Principles of flight, parts of the aircraft and equipment
• Co-operation with Airports Authorities
• Handling Agreements and services for other airlines
• Fraud Prevention
• Aviation Security
• Ramp safety
• Airline catering services
• Baggage handling
• Calculation of staff
• People management
• Customer service
• AIRIMP
• Multi-lateral, Bi-lateral agreements

Personality Development (48 hrs)

• Grammar Correction
• Verbal Communication Enhancement
• Non – Verbal Communication Enhancement
• Self Grooming I – Dress
• Self Grooming I – Address
• Facing Interviews
• Public Speaking
• Group Discussion