AIR HOSTESS TRAINING WITH ALLIED PROGRAM
Cabin Crew Training (55 Days)
- Airport Familiarization
- Ground Services
- PD/ English
- Interview Skills
Ground Staff Training (45 Days)
- Airport Familiarization
- Ground Services
- PD/ English
- Interview Skills
Travel & Tour Operator (60 Days)
- Basic of Tourism
- Inbound & Outbound Tour Operation
- Package Booking
- Project
Special Stewards Training (Male/Female) (45 Days)
- Customer Care in Service Industry
- Importance of Job Description
- Practical Self Development Programme
Customer Service Programme (45 Days)
- Definition of customer Service
- Customer Service job Dercptiption Employee
- Customer Service out servicing
- Customer Service : For Time Management
Travel Guide Programme (60 Days)
- Foreign Language Course
- Knowledge of Tourist Places
Front Office Executive (45 Days)
- Qualities of Front Office Staff
- Front Office Salesmanship
- Front Office Procedure for Emergencies
- Reception
- Guest Arrival/Departure procedures
- Telephone Etiquette
- Practical Self Development Program
Housekeeping Executive (60 Days)
- Introduction
- Organization Hierarchy
- Functions of housekeeping department
- Mission of Morning/Evening Service
- Housekeeping discrepancy report
F & B Service Executive
- Service Etiquettes
- Qualities required for a good F & B executive
- Service of Beverages
- Fruit Juice
- Soft Drinks
- Wine
- Clearance
Airlines Ticketing (45 Days )
- Product Knowledge
- B.S.P.
- G.D.S.
- Travel Knowledge
- Writing of Tickets Domestic/International
Aviation Studies
- Introduction to the course & its scope
- Types of travel & modes of travel
- Introduction to Aviation industry vis- a- vis travel by air
- What is the product and what is sold
- World Geography, Places of interest & destinations
- GMT/UTC & International Date Line
- Domestic Ticketing, Schedules, Promotional Fares, Discounted Fares
Air Fares & Ticketing
- Journey concept
- IATA Geography & Global Indicators
- Currency rules
- Fare construction
- Ticketing & documents
- Taxes, fees, charges
- Children and Infant fares
- MAPS
- Currency Conversion
- TEST I (50 Marks)
- Assignment Home
- IATA Fare formula
- International Ticket
- Filling up of Ticket
- Child/Infant/Adult
- World Time Zones
- OAG &TIM
Computerized Reservation System
- Sign in / Sign Out
- Time table and schedules
- Basic PNR creation
- Seat assignment
- Meal request
- Loyalty programme
- PNR splitting and modification
- Minimum connecting time
- Stigmatic
- PNR history
- Queues
- Baggage rules
- Fares
- Car bookings
- Hotel bookings
Tour Operations
- Meaning, definition and importance of tour
- Components of a tour
- In-bound Tour Operations
- Out-bound Tour Operations
- Costing
- File – Handling
- Planning of itineraries
- Preparation of itineraries
- Brochures
- Pricing a tour
- Marketing tours
- Bookings & cancellations
- Tour operator
Personality Development (100 hrs)
- Grammar Correction Techniques
- Sentence Formation & Correction Techniques
- Pronunciation Corrections
- Conversation Skills
- Accent Neutralization
- Voice Modulation Techniques
- Verbal Communication Enhancement
- Non Verbal Communication Enhancement
- Self Grooming I – Dress
- Self Grooming I – Address
- Presentation Skills
- Facing Interviews
- Attitude Management
- Stress Management
- Public Speaking
- Group Discussion
Perspective of Tourism
- Eco- tourism
- Leisure Travel
- Heritage management
- Adventure tourism
- Corporate travel
- Destination management
Customer Relationship Management
- CRM - Customer Relations Management with special reference to the Service Industry
- Ethics & Social Responsibility – Societal marketing concept and cause related marketing
Air Fares & Ticketing
- Journey concept
- IATA Geography & Global Indicators
- Currency rules
- Fare construction
- Ticketing & documents
- Taxes, fees, charges
- Children and Infant fares
- MAPS
Domestic Ticketing
- Domestic airport Codes
- Map Plotting
- Reading Domestic schedules
- Preparing Domestic Itineraries
- Working out Domestic Fares
- Understanding Domestic Discounts
- Places of Interest
Cargo Handling
- Cargo (Freight, Newspaper, mail)
- Cargo handling international organizations- ICAO, FIATA, IATA
- Acceptance of goods
- Carriage of goods with rates & tariffs
- Bulk loading and unloading
- Cargo automation
- Labeling and marking
- Packing, Tracing
- Insurance and organization liability
- Charters & distribution
- Preparation of Airways Bills
- Delivery of Cargo
- Unaccompanied baggage
- Claim Procedures
- Terms of contract
Station Management
- Introduction to Airport Handling & Station Management
- Principles of flight, parts of the aircraft and equipment
- Co-operation with Airports Authorities
- Handling Agreements and services for other airlines
- Fraud Prevention
- Aviation Security
- Ramp safety
- Airline catering services
- Baggage handling
- Calculation of staff
- People management
- Customer service
- AIRIMP
- Multi-lateral, Bi-lateral agreements
Personality Development (48 hrs)
- Grammar Correction
- Verbal Communication Enhancement
- Non – Verbal Communication Enhancement
- Self Grooming I – Dress
- Self Grooming I – Address
- Facing Interviews
- Public Speaking
- Group Discussion