AIR HOSTESS TRAINING WITH ALLIED PROGRAM

Cabin Crew Training (55 Days)

  • Airport Familiarization
  • Ground Services
  • PD/ English
  • Interview Skills

Ground Staff Training (45 Days)

  • Airport Familiarization
  • Ground Services
  • PD/ English
  • Interview Skills

Travel & Tour Operator (60 Days)

  • Basic of Tourism
  • Inbound & Outbound Tour Operation
  • Package Booking
  • Project

Special Stewards Training (Male/Female) (45 Days)

  • Customer Care in Service Industry
  • Importance of Job Description
  • Practical Self Development Programme

Customer Service Programme (45 Days)

  • Definition of customer Service
  • Customer Service job Dercptiption Employee
  • Customer Service out servicing
  • Customer Service : For Time Management

Travel Guide Programme (60 Days)

  • Foreign Language Course
  • Knowledge of Tourist Places

Spoken English (60Day)

Front Office Executive (45 Days)

  • Qualities of Front Office Staff
  • Front Office Salesmanship
  • Front Office Procedure for Emergencies
  • Reception
  • Guest Arrival/Departure procedures
  • Telephone Etiquette
  • Practical Self Development Program

Housekeeping Executive (60 Days)

  • Introduction
  • Organization Hierarchy
  • Functions of housekeeping department
  • Mission of Morning/Evening Service
  • Housekeeping discrepancy report

F & B Service Executive

  • Service Etiquettes
  • Qualities required for a good F & B executive
  • Service of Beverages
    • Fruit Juice
    • Soft Drinks
    • Wine
  • Clearance

Airlines Ticketing (45 Days )

  • Product Knowledge
  • B.S.P.
  • G.D.S.
  • Travel Knowledge
  • Writing of Tickets Domestic/International

Aviation Studies

  • Introduction to the course & its scope
  • Types of travel & modes of travel
  • Introduction to Aviation industry vis- a- vis travel by air
  • What is the product and what is sold
  • World Geography, Places of interest & destinations
  • GMT/UTC & International Date Line
  • Domestic Ticketing, Schedules, Promotional Fares, Discounted Fares

Air Fares & Ticketing

  • Journey concept
  • IATA Geography & Global Indicators
  • Currency rules
  • Fare construction
  • Ticketing & documents
  • Taxes, fees, charges
  • Children and Infant fares
  • MAPS
  • Currency Conversion
  • TEST I (50 Marks)
  • Assignment Home
  • IATA Fare formula
  • International Ticket
  • Filling up of Ticket
  • Child/Infant/Adult
  • World Time Zones
  • OAG &TIM

Computerized Reservation System

  • Sign in / Sign Out
  • Time table and schedules
  • Basic PNR creation
  • Seat assignment
  • Meal request
  • Loyalty programme
  • PNR splitting and modification
  • Minimum connecting time
  • Stigmatic
  • PNR history
  • Queues
  • Baggage rules
  • Fares
  • Car bookings
  • Hotel bookings

Tour Operations

  • Meaning, definition and importance of tour
  • Components of a tour
  • In-bound Tour Operations
  • Out-bound Tour Operations
  • Costing
  • File – Handling
  • Planning of itineraries
  • Preparation of itineraries
  • Brochures
  • Pricing a tour
  • Marketing tours
  • Bookings & cancellations
  • Tour operator

Personality Development (100 hrs)

  • Grammar Correction Techniques
  • Sentence Formation & Correction Techniques
  • Pronunciation Corrections
  • Conversation Skills
  • Accent Neutralization
  • Voice Modulation Techniques
  • Verbal Communication Enhancement
  • Non Verbal Communication Enhancement
  • Self Grooming I – Dress
  • Self Grooming I – Address
  • Presentation Skills
  • Facing Interviews
  • Attitude Management
  • Stress Management
  • Public Speaking
  • Group Discussion

Perspective of Tourism

  • Eco- tourism
  • Leisure Travel
  • Heritage management
  • Adventure tourism
  • Corporate travel
  • Destination management

Customer Relationship Management

  • CRM - Customer Relations Management with special reference to the Service Industry
  • Ethics & Social Responsibility – Societal marketing concept and cause related marketing

Air Fares & Ticketing

  • Journey concept
  • IATA Geography & Global Indicators
  • Currency rules
  • Fare construction
  • Ticketing & documents
  • Taxes, fees, charges
  • Children and Infant fares
  • MAPS

Domestic Ticketing

  • Domestic airport Codes
  • Map Plotting
  • Reading Domestic schedules
  • Preparing Domestic Itineraries
  • Working out Domestic Fares
  • Understanding Domestic Discounts
  • Places of Interest

Cargo Handling

  • Cargo (Freight, Newspaper, mail)
  • Cargo handling international organizations- ICAO, FIATA, IATA
  • Acceptance of goods
  • Carriage of goods with rates & tariffs
  • Bulk loading and unloading
  • Cargo automation
  • Labeling and marking
  • Packing, Tracing
  • Insurance and organization liability
  • Charters & distribution
  • Preparation of Airways Bills
  • Delivery of Cargo
  • Unaccompanied baggage
  • Claim Procedures
  • Terms of contract

Station Management

  • Introduction to Airport Handling & Station Management
  • Principles of flight, parts of the aircraft and equipment
  • Co-operation with Airports Authorities
  • Handling Agreements and services for other airlines
  • Fraud Prevention
  • Aviation Security
  • Ramp safety
  • Airline catering services
  • Baggage handling
  • Calculation of staff
  • People management
  • Customer service
  • AIRIMP
  • Multi-lateral, Bi-lateral agreements

Personality Development (48 hrs)

  • Grammar Correction
  • Verbal Communication Enhancement
  • Non – Verbal Communication Enhancement
  • Self Grooming I – Dress
  • Self Grooming I – Address
  • Facing Interviews
  • Public Speaking
  • Group Discussion